Tote Casino Privacy Policy

Welcome to Tote Casino. We are TDCO Limited, registered in England and Wales under company number 11300287, trading as Tote and licensed and regulated in Great Britain by the Gambling Commission under account number 54779. We take your privacy seriously, and this policy explains how we collect, use, store and protect your personal data when you visit tote.co.uk, use the Tote app, place a Tote bet, or otherwise engage with our sportsbook, pool betting and gaming products. By registering an account or using our services, you agree to the practices described below.

Information We Collect

At Tote Casino, we are committed to being transparent about the data we gather from you. We collect information in several ways: directly from you when you register, automatically as you browse or play, and from third parties such as identity verification providers, payment processors and fraud prevention agencies.

Registration and Account Data

When you complete Tote register steps to open an account, we collect your name, date of birth, address, email, phone number, and the credentials you use for Tote login and Tote casino login sessions. We use this information to verify that you meet the eligibility requirements for our UK and Ireland markets.

Payment Information

We collect debit card details or Apple Pay information whenever you make a Tote deposit or request a Tote withdrawal. Our Tote Casino payment systems are enrolled in the Secure Code programme, and we retain only the data necessary to process transactions, verify ownership of the payment method, and comply with anti-money-laundering obligations.

Gaming and Betting Activity

Our Tote Casino platform records your activity across Tote betting markets, Tote slots, Tote live casino tables, pool betting products and our sportsbook. We log your bet history, stakes, wins, use of any Tote bonus, Tote promo code, Tote no deposit bonus or Tote casino no deposit bonus offer, and participation in features such as Reel Rewards or Jackpot Treasures. This helps us manage your account responsibly and detect unusual patterns.

Technical and Device Data

We at Tote Casino automatically collect IP addresses, device identifiers, browser type, operating system, and log-in timestamps whenever you access the Tote casino app, Tote casino online site, or our SMS and API channels. This information supports security, fraud prevention and performance improvements across all Tote casino uk platforms.

How We Use Your Information

We use the data we collect to open and administer your account, process deposits and withdrawals, deliver Tote casino bonus offers, run promotions such as Money Back 2nd or Acca Rewards, personalise the games and markets we show you, and communicate important account or regulatory notices. We also use your information to verify your identity, prevent fraud and underage access, and comply with Gambling Commission licence conditions.

• We process registration data to confirm you are a UK or Ireland resident aged 18 or over
• We use payment data to authorise transactions and prevent unauthorised card use
• We analyse gaming activity to apply deposit limits, reality checks and safer gambling tools
• We use contact details to send service updates, promotional communications and marketing where you have consented

Cookies and Similar Technologies

Our Tote Casino website and Tote app use cookies and similar technologies to remember your preferences, keep you securely logged in, and understand how customers interact with our Tote casino slots, Tote jackpot features and sportsbook markets. You can manage cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

Sharing Your Information

We share information only where necessary to run our services or meet legal obligations. This includes sharing data with:

• Payment providers and card issuers to process your Tote deposit and Tote withdrawal requests
• Game and content providers, including Pragmatic Play, Playtech, Blueprint Gaming, Play'n GO, NetEnt, Hacksaw Gaming, Games Global, Evolution and Pragmatic Play Live, to deliver our Tote sports casino and Tote live casino products
• Identity verification and fraud prevention agencies to confirm eligibility and protect our platform
• GAMSTOP and other safer gambling bodies to support self-exclusion requests
• Regulators, including the Gambling Commission, and dispute resolution bodies such as IBAS, where required by law

We do not sell your personal data to third parties for their own marketing purposes.

Data Security

We hold customer funds separately from operating funds, with a Medium level of protection as defined by the Gambling Commission. Our Tote Casino systems apply encryption, secure authentication and monitoring to protect your account, your Tote casino login details, and your financial information from unauthorised access, loss or misuse.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards to meet our legal, tax and regulatory obligations. Accounts with no betting activity for 24 months are treated as dormant, and we will apply the administration terms described in our terms and conditions once a balance can no longer be returned.

Your Rights

Under UK data protection law, you have rights over the personal data we hold about you. These include the right to access, correct, or request deletion of your information, the right to restrict or object to certain processing, and the right to withdraw marketing consent at any time. You may exercise these rights by contacting our customer care team using the details below.

International Data Transfers

As our Tote Casino operations are focused on the UK and Ireland, most data processing takes place within the UK and European Economic Area. Where we work with service providers outside these regions, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Children's Privacy

Our services are strictly for customers aged 18 and over. We do not knowingly collect personal data from anyone under 18, and we apply robust age and identity verification checks at registration to prevent underage access to Tote betting, Tote slots and any Tote bonus code offers.

Responsible Gambling and Your Data

We use account data to support responsible gambling tools, including deposit limits, reality checks, temporary suspension and self-exclusion periods from 6 months to 5 years. Where you register with GAMSTOP or request self-exclusion, we share the necessary information to ensure promotions, including any Tote casino bonus, are not offered to you during that period.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are significant, we will notify you through the Tote app, email, or a notice on our website. We encourage you to review this page periodically.

Contact Us

If you have questions about this policy or how we handle your data, please contact our customer care team by email at customercare@tote.co.uk, by phone on 0800 032 8188 (UK) or 1800 238 669 (Ireland), or by post to Customer Care, Waterside House, Waterside Drive, Wigan, WN3 5AZ. Thank you for choosing Tote Casino and trusting us with your information.